Shipping, Terms & Conditions
Every item sold by Punkin's Brew is backed by a one year money back guarantee.
If you receive faulty or incorrect goods please contact us for a prompt refund of your purchase price or exchange.*
*Does not apply to special orders or electrical parts.
We'll also pay the return shipping costs if the return is a result of our error.
Cancelled orders will result in a restocking fee.
If you need to return an item please contact us at firstname.lastname@example.org to arrange delivery.
All returns or discrepancies must be notified within 14 days of delivery
We ship to Australia, New Zealand and most of Asia. Outside Australia and New Zealand please contact us for orders. Some larger units and custom orders can be dropshipped direct from the factory to save freight charges. Shipping (even express post outside of capital cities) can, in theory, take up to ten working days. Especially to New Zealand. While we take all care in packing and shipping of orders, we are not responsible for damage or loss of goods while in transit. We recommend insurance on all parcels and can arrange it at your cost with freight. Please leave a note on the order if you wish insurance.
All boilers are single wall jacket and designs are not registered under Australian Standards. We recommend you ensure that the equipment is suitable for your purpose.
While we attempt to maintain stocks of spares and consumables, we do not carry all spares for all parts, especially discontinued lines.
Terms and Conditions
1 Please read these terms and conditions before accessing or using the Site. You must be 18 years of age or over to purchase goods from this Site.
1.2 Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.
2 Compliance with the Terms & Conditions
2.1 You agree to bound by, and comply with, these terms and conditions:
(a) by completing your registration through the Site; and
(b) using the Site to obtain Products from us.
3 Placing an Order for Products
3.1 You may order Products by selecting and submitting your Order through the Site in accordance with these terms and conditions.
3.2 Any Order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the Order.
3.3 All photographs are for illustration purposes only and actual product may differ.
4 Acceptance or rejection of an Order
4.1 We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or an error in your Order.
4.2 Each Order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each Order accepted by us, we will supply the Products in that Order to you in accordance with these terms and conditions.
4.3 We do not warrant that any product is applicable for a particular purpose or application. You must do your own research as far as engineering or safety requirements apply to your own situation before using any StillDragon product.
5 Restricted Products
5.1 You warrant that you will not assemble our products in a way that will contravene any laws in the country you operate in. That you will not distill alcohol in a country that it is illegal to do so without the relevant permits unless you posses them, and that you will meet any statutory requirements needed.
6 Cancelling an Order
6.1 We may cancel any Order or part of an Order (including any Orders that we have accepted) without any liability to you for that cancellation at any time if:
(a) the requested Products in that Order are not available; or
(b) there is an error in the price or the product description posted on the Site in relation to the relevant Product in that Order; or
(c) that Order has been placed in breach of these terms and conditions.
6.2 You may cancell an order providing it is not a custom order before packing for despatch without penalty. if the order has been packed or shipped you will be liable for freight plus a minimum 10% restocking fee. Custom order sales are final. Deposits on special orders are non refundable.
7. Payment Methods
7.1 We currently accept the following payment methods;
Direct bank Deposit/ Internet Transfer
Credit Card Payments
7.2 If we are unable to successfully process your credit card payment for your Order that is accepted by us, then we may notify you of dishonour and cancel your Order.
7.3 You authorise Punkin's Brew to debit the amount that is payable for an accepted Order from your nominated credit card to pay for the fees and charges.
7.4 You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.